(Michelle) Before getting to St. Petersburg, we searched hostelworld.com for hostels in St. Petersburg but reading the reviews for the hostels made them all out to be a little (or a lot) sketchy. There was, however, a different option listed on the hostel website that was something called the Nevsky Prospekt Apartments. This was a company that had various apartments throughout town (mostly off of the main drag of Nevsky Prospekt) that you could rent for as short as two nights (we were staying for 3 nights). The price was about $30 more in total than the cost would be for the two of us at a hostel, but on the upside, they stated on their information page that they registered visas for free.
In Russia, for any town you visit for 3 or more business days, you have to register your visa and allegedly it is really hard for a foreigner to figure out on their own, so most hostels/hotels will do it for you. Some offer it for free and others offer it for a cost. We learned later on in our trip that is likely illegal for them to charge you because they are also required by law to register you, but as an outsider, I’m not really sure how you fight that battle. Because it sounded nicer/more interesting and because they offered free visa registration, we decided to splurge a little and booked with them.
So when we arrived at their main office to check in, she gave us a map to the apartment, the keys and the codes to get in and then asked us if we wanted them to register our visas…. For $25 each. What? Your ad on ‘hostelworld’ says you register visas for free. She then explained to us the loophole in the language they used on the website, which was total bullsh*t and we tried to argue for a while, but we were stuck at this point, so we paid it.
So we left their office, and trekked down Nevsky Prospekt (taking a random bus on the way) to find our apartment. We didn’t pay the extra for a private apartment, so we knew that we would likely be sharing the apartment with at least one other person. When we arrived, we met our new roommates, Dan and Rebecca from New Zealand. They were really nice and the perfect roommates for us. They had been there a couple of days and didn’t think they would get any roommates… the reason being that the other bedroom (our room) didn’t have a BED in it. It was a couch that turned out to be a pull out couch of sorts, but not really as there was no mattress (just really hard cushions), the cushions didn’t fit together (so you fall between the cracks) and there were no pillows. Any of the sketchy hostels would have had a much better “bed” than this. In addition, our roommates were paying less than us and they had a proper bed in their room. So we decided we needed to discuss this with the management. We were supposed to call her anyway at some point to arrange a meeting time for checking out, so we were counting on the phone working. Of course, the phone did not work at all. So we went back down to the office to inform her that the phone wasn’t working and to tell her that bed situation was pretty ridiculous. Smiling the whole time (as she did when we were discussing the visa registration issue – she is truly a work of art) she told us that nobody else had ever complained about the bed before and she really couldn’t do anything for us. Since we had to pay up front, there was nothing else we could do either.
Our woes with the crazy apartment lady were unfortunately not quite over. Two mornings later we woke up to find the electricity off. Dan found that out after he had already started prepping for breakfast (beating eggs in a bowl, etc.). Since the phone was fixed, we were able to call to enquire about the electricity. She was going to send an electrician over right away, so the four of us went out for the day to do some sight seeing. Of course upon returning that evening there was still no electricity and no sign that anyone had even been there. So we phoned again to enquire. After 30 minutes of trying to call, she finally answers the phone. When we mention to her that the electricity is still off, she says in her characteristic upbeat voice with a hint of surprise that we were even calling, ‘yes, the electrician couldn’t fix it so they have to send somebody else tomorrow’. We explained to her the number of reasons why that wasn’t ok (does that really need to be explained). In addition to how much we had paid to stay there (expecting a certain level of service with that price, like basic utilities), we also were losing the food we had bought that we would not be able to eat. When I explained this to her, she said – “can’t you just go to the nice deli on the corner?” Well, yes we could, but the point being that we already spent money on food and are you planning to pay us for that? Of course not. So she finally offered to move us to new apartments. She didn’t have anything that the four of us could go to together, so we had to separate from our roommates. For us, we ended up in a decent upgrade one bedroom place, but unfortunately for Dan and Rebecca – they ended up with a place that had some issues of it’s own.
Dan and Rebecca came over to our new place for dinner and some card games later on and we had a lot of laughs about the Nevsky Prospekt Apartments experience.
(TJ) I hate Nevsky Prospekt apartments, it’s the opposite of customer service, with a smile. I recommend them just so you can have true understanding of how different expectations are in some parts of the world. You want a bed, with sheets?, but you only reserved a room, no? Electricity, come now we must not be too greedy, you’re only paying 60 Euro’s? Free Visa service, no no no you don’t understand what that means, don’t you understand English? Fortunately I had some Vodka to handle the situation like a Russian and fought the urge to break it over her head.